Shipping policy
Thank you for shopping with Storey’s at the Red Rooster! We take special care when packing and shipping our vintage, antique, and one-of-a-kind treasures.
Please review our shipping information below before placing your order.
📦 Processing Times
We aim to prepare and ship orders as quickly as possible. Most orders are processed within 2–5 business days after payment has been received.
Because many of our items are vintage, fragile, unusually shaped, or one-of-a-kind, some orders may require additional time for careful packaging.
You will receive shipping or tracking information when available once your order is on its way.
🚚 Shipping Costs
Shipping costs are calculated based on factors such as the size, weight, packaging requirements, and destination of your order.
Larger, heavier, fragile, or unusually shaped antique items may require special shipping arrangements.
If there is an issue with the shipping method or cost associated with your order, we will contact you before proceeding.
🪑 Large Furniture & Oversized Items
Some furniture and oversized items may not qualify for standard shipping.
These items may be designated for local pickup only, or special delivery/shipping arrangements may need to be made.
Please contact us before purchasing a large item if you have questions about available delivery or shipping options.
📍 FREE Local Pickup
We are happy to offer free local pickup at our store:
Storey’s at the Red Rooster
118 S Main St
McCormick, SC 29835
Store Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Please wait until you have received confirmation that your order is ready for pickup before coming to the store.
📫 Shipping Addresses
Please double-check your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible.
Once an order has shipped, we may not be able to change or redirect the delivery address.
📦 Packaging
We know how special these old treasures can be!
We take reasonable care to securely package items for shipment. Vintage and antique pieces may require additional protective materials because of their age, shape, or fragility.
Whenever possible, we package items in a way that helps protect them throughout their journey to their new home.
⚠️ Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
Please keep the item and all original packaging and provide:
- Your name and order number
- Photos of the damaged item
- Photos of the shipping box or package
- Photos of the packaging materials
- Photos of any visible damage to the outside of the package
This information may be necessary to evaluate the issue or file a claim with the shipping carrier.
Please do not discard the damaged item or packaging until we have had an opportunity to review the situation.
📬 Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.
If your tracking information shows an unusual delay or you believe your package may be lost, please contact us and we will assist you with determining the appropriate next steps.
❤️ Questions?
Have a question about shipping an item before you purchase it? Just ask! We’re happy to help determine whether an item can be shipped or if local pickup would be a better option.
Store Phone: (864) 852-9244
Text: (864) 941-2003 or (864) 941-2002
Email: samanthajostorey@gmail.com
Thank you for shopping with Storey’s at the Red Rooster and for giving our vintage and antique treasures a new home!
Last Updated: September 9, 2026